Stress-free storage and fulfillment for your logistics needs

Pilot believes that storing and moving your goods from point A to point B shouldn’t require you to be in the real estate business, too. That’s why we’ve established large-scale warehouses that are geographically positioned throughout the U.S. to handle the operation for you. Supported by significant transportation lift, this network includes facilities in Chicago, Columbus, Dallas, Las Vegas, Los Angeles, Miami, Piscataway and Salt Lake City. Our flexible model allows you to pay for the space you use—whether it’s 20 or 10,000 pallets—with no minimum time frame requirement. So, whether you are looking for short-term storage or a long-term agreement, you’ll find Pilot to be extremely adaptable and responsive to your needs.

Behind the scenes, state-of-the-art technology powers our warehouse management system, which gives you complete control of inventory from afar. View your product, manage your orders, customize reports and send notifications all within Pilot’s user-friendly eWMS. When your product is ready to go, Pilot’s wide range of transportation services completes the fulfillment to your customers in a seamless and efficient manner.

Need space right away? Not a problem. Give us a call at 1-800-HI-PILOT to be connected to one of our experienced logistics professionals and start putting the added value of Pilot’s logistics services to work for you.

E-Commerce Shipments

Ideal solution for companies with heavy and hard-to-handle (H3D) consumer items

From sporting goods and appliances to home fitness equipment and sleep systems, Pilot offers five service levels for residential delivery:

  • Basic: Delivery left outside the door
  • Standard: Delivery made inside the first, safe home entry and customer inspects product
  • Room of Choice: Delivery made to a specific room inside home
  • Deluxe: Delivery made to a specific room inside home, plus unpacked and debris removed
  • Premier: Same features as Deluxe service, plus product setup, with or without tools
  • Home Electronics Enhanced: Delivery of home electronics to the room of choice, product unpacked, debris removed and item tested for power/operation

Our years of experience handling large direct-to-consumer items is back by:

  • Service to all U.S. ZIP codes via a nationwide network that moves shipments by air or ground, anywhere in the U.S.
  • More than 80 Pilot locations, plus local home delivery agent partners
  • Delivery on weekends and by appointment
  • Online visibility with CoPilot, our shipping navigator that lets you quote, book, and track shipments; get email alerts; generate reports; and more
  • Pilot’s COMPASS technology, which offers more precise delivery time windows, reduced wait times, and, as a result, improved customer interaction and satisfaction
  • Reverse logistics, a flexible and affordable solution to handle warranty repairs, retail customer exchanges or returns, or internal equipment recovery
  • National Customer Service Center — 24 hours a day, 7 days a week at 866-421-0982
Expedited Ground

Door-to-door control over your goods via a wide range of vehicles

Domestic Ground Fleet Weights and Sizes

Vans Cubes Straight
Trucks
Tractor-
Trailers
Weight Capacity up to
3,000 lbs.
up to
5,000 lbs.
up to
13,000 lbs.
up to
45,000 lbs.
Length x
Width x Height
50″ x 48″ x 32″
130″ x 52″ x 46″
12′ to 14′ x
85″ x 88″
20′ to 24′ x
90″ x 90″
40′ to 48′
x 98″ x 110″
Inside
Width x Height
48″ x 42″ to
52″ x 48″
12′ x
90″ x 88″
20′ x
90″ x 90″
48′ x
102″ x 110″
  • Exclusive-use vehicles eliminate potential for split shipments and less handling, means less chance of loss and damage
  • Specialized equipment availability, including flat beds, reefers, curtain side and many more
  • Service to virtually all ZIP and postal codes throughout North America
Domestic Air

Delivery options for nationwide air transit

  • First Flight: The fastest shipping service available from Pilot
  • Next Day AM/PM Shipmens: For cargo arriving the next day or evening
  • 2 Day/3 Day Shipments: Time-definite delivery of freight within 2 or 3 days
Economy Shipping

Nationwide network of dedicated vehicles

  • No single-shipment rate surcharges
  • Shipments will not be held automatically as deferred freight
  • Pickup and delivery for door-to-door shipment control

Let’s Talk

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If you would like to speak with someone at Pilot’s National Customer Service Center, please call us at: 1-800-HI-PILOT (1-800-447-4568). Someone is standing by to answer your call 24 hours a day, 7 days a week.