As Pilot heads into the heart of the fourth quarter, the company expects the handle record volumes in November and December, fueled largely by the e-commerce category. Managing this boost was among the discussion as the company’s senior leaders—representing its nationwide locations—gathered recently in Chicago. Operationally, Pilot’s network expects to handle an average of more than 5,500 daily e-commerce deliveries in its system during the course of the holiday season. Pilot’s national customer service workforce will increase by 65 percent with seasonal hires to answer calls and track home deliveries for the largest national accounts. Pilot closed 2016 with record revenue of $579.5 million and 1.6 million shipments and looks to be well beyond the $600 million threshold this year.