It’s not often that you dispatch two 53’ trailers for an air export shipment, let alone as your first move for a new customer. But that’s exactly what Pilot Los Angeles did with its first consignment for a LA-based leading personal care manufacturer. It all started when the local Pilot account executive capitalized on a connection to get a meeting with manufacturer’s CEO and logistics team to discuss the company’s international moves. The account executive, joined by a Pilot international sales director, listened to the requirements, which included a keen understanding of the product’s packaging, advanced communication with the manufacturer’s Singapore-based distributor and the desire for competitive pricing. Confident that Pilot could meet the company’s needs, the two immediately started researching service and pricing options. The resulting proposal and SOP for air exports to Singapore was met with a confirmation that the next shipment was Pilot’s!
The first move was originally estimated to be approximately 8,000 kilos and consist of 55-gallon drums of high-end body lotions. As the pickup date approached, the shipment literally doubled in size to over 15,000 kilos. This is when Pilot’s local gateway manager went to work securing the required space in what was developing as a tight air freight market from Los Angeles to Singapore. In fact, space was so limited that some carriers were reporting up to a five-day backlog. Not only did the gateway team secure the needed space, they even obtained a direct flight!
Pilot was even able to deliver in a quicker time frame than the manufacturer was accustomed to. As a result of the experience on this initial shipment, Pilot has since handled additional air export and imports for the company. Congrats to all involved for utilizing all available resources to land this impressive new international customer for Pilot!