Delivering breakthrough retail store planning solutions

At Pilot Freight Services, our proven retail logistics expertise enables us to deliver customized transportation solutions that generate sales and success across a variety of areas involved in your retail project. We support store planning, visual merchandising, store design and marketing. Trust Pilot to manage and coordinate your unique logistics requirements. We’re experienced in working closely with Store Planning Managers and Visual Merchandising Managers, as well as with Store Design Executives, Property Managers and Marketing Managers to develop SOPs tailored to each unique customer need and situation.

Nothing is Left to Chance

Careful planning ensures an accurate overview and detailed understanding of all aspects. We know what to do and how we’re going to do it before the project ever begins. Retail freight deliveries are precisely scheduled and timed to work around your schedule, minimize store downtime, preempt potential problems and prepare for any contingency.

Continuous process reviews provide ongoing learning and ensure we are always improving our performance, capabilities and service. Whether you are outfitting a handful of stores or hundreds simultaneously, count on Pilot to deliver a flawless performance, every time.

Proven Experience Delivered with Exceptional Service

  • Experience—Trusted 3rd party logistics company providing Retail Special Services for more than 20 years
  • Expertise—Dedicated operations and customer service teams that know the retail market and speak the language
  • Project Management—Project-specific SOPs developed jointly with retailers and managed start to finish by the Pilot team
  • Flexible Operations—Customer-driven service coordinated with all stakeholders, including date and time specifics
  • Infrastructure—More than 75 locations throughout North America and Western Europe combined, with dedicated ground network, trucks and drivers
  • Technology—Customizable IT solutions, including Merge and Deliver application

Whether you’re opening new stores, rolling out a new display or remodeling one store or many, Pilot is always here to help. For service quotes or additional information, contact your local Pilot station or call 1-800-HI-PILOT.

Project-Driven Retail Solutions

Managing all the logistics of any store planning project

We specialize in project-driven solutions for projects with highly unique requirements. Our team offers the experience and expertise to manage all the logistics of any store planning project—from the simple to the most complex. Services include:

  • Project-specific standard operating procedures (SOPs)
  • Open and ongoing communication with all stakeholders
  • Pre-scheduled/date- and time-specific
  • Off-hours service
  • Inside, room-specific
  • Unpacking/debris removal
  • Delivery teams
  • Additional labor/support crews
  • Reverse logistics
  • Swap-outs/seasonal changes
  • Store restocking
  • Store closures
Time-Definite Shipping

A complete range of time-definite shipping services

For your retail shipments, Pilot offers a range of transportation options including customized schedules, expedited or deferred transit with time-specific pickup or delivery as required.

  • First Flight Service — priority boarding on the first available flight
  • Next Day AM/PM Service — for urgent shipments with delivery by noon or 5:00 PM the next day
  • 2 Day Service — delivery the second business day by 5:00 PM
  • 3 Day Service — delivery the third business day by 5:00 PM
  • Economy Service — delivery no later than the fifth business day by 5:00 PM with considerable cost savings
Custom Operating Procedures

Specifications for each customer’s unique needs

Our team works with each customer’s requirements to specify delivery instructions. The resulting standard operating procedures generally  include:

  • Background and scope
  • Key contacts and escalation
  • Project profile and procedures
  • Key location responsibilities, including service and communication requirements
Communication Tools

Technology and customer service keep you connected

From technology to the human touch, Pilot keeps you connected to your shipments.

  • Using CoPilot®, our online shipping navigator at, you can monitor every shipment’s movement 24/7. CoPilot also gives you quick and accurate quotes. It lets you book, ship and track anything worldwide and receive proof of deliveries, instant email alerts, customized reports and more.
  • EDI – Electronic Data Interchange provides electronic shipment upload with automatic status reports, plus invoicing and payment. Real-time tracking via API is also available to our customers.
  • Knowledgeable customer service professionals at the local level, backed 24/7 by a National Customer Service support team at 1-800-HI-PILOT