Pilot’s foundation was built on giving the highest level of quality service in the logistics industry. This remains the hallmark of who we are. From our 24/7/365 National Customer Service Center, to our protection of customers’ data and homeland security, Pilot’s dedication to quality is unmatched.

ISO 9001

Meeting the expectations of customers since 1997

Since 1997, Pilot’s quality management system has been certified to the ISO 9001 standard. Our quality management system is measured and monitored to ensure we are meeting the expectations of our customers and other interested parties. Areas for improvement are identified and actions to address these opportunities are implemented. Pilot’s top management realizes the importance of the quality management system to the company and supports and implements its integration into our business practices.

CTPAT

Customs Trade Partnership Against Terrorism

To ensure safe freight handling, Pilot is a certified member of CTPAT (Customs Trade Partnership Against Terrorism). This helps us expedite your shipments through customs, resulting in faster and more efficient service at the borders. For high value/high-tech products, Pilot’s industry-leading security guidelines help eliminate the risk of cargo theft.

TSA

CCSF – Certificed Cargo Screening Facility

Pilot carefully adheres to all TSA guidelines as they pertain to shipping of freight. We are proud to have Pilot’s Los Angeles stations as a Certified Cargo Screening Facility (CCSF), where we pre-screen cargo as mandated by the TSA without the added delay of having the airlines perform this same process. Our staff has been extensively trained and tested in the screening process, and our station is equipped with state-of-the-art screening equipment. Further to the CCSF certification process, the station is required to have the highest level of security, which exceeds C-TPAT requirements. The bottom line is a substantial savings to the fees imposed by the airlines to screen cargo, which we are able to pass along to you, lowering your total transportation spend. Being a CCSF is a win-win situation for Pilot and for our customers.

Amber Road

A solution that provides a secure, comprehensive method to automate the screening and hold resolution process.

In an era of heightened security, determining whether individuals, companies or organizations are restricted from conducting trade is essential. Exporters are responsible for ensuring that they are compliant with changing government regulations, and that their goods are not being sold to undesirable entities.

Amber Road’s Export On-Demand solution provides a secure, comprehensive method to automate the screening and hold resolution process. It enables international shippers to quickly screen customers, suppliers and other trading partners against over 590 lists from government institutions worldwide. In today’s fluid and ever-changing environment, manually determining whether a partner, customer or contact is designated a restricted party is time-consuming, inefficient, and prone to errors.

Amber Road enables Pilot to perform systematic and thorough restricted party screening on transactions received on behalf of its customers. Amber Road streamlines the screening process to check whether a trading partner has been placed on any official denied persons or illegal trans-shipper list, blocked from import or export transactions, or sanctioned by a government for illegal acts such as involvement in international terrorism, narcotics trafficking, money laundering or weapons proliferation.

The solution uses intelligent algorithms and business rules that help increase the accuracy of matches. The database is highly maintained by Amber Road’s team of trade content experts. Updates are usually made within 24 hours of any changes or additions and pushed out to customers through the cloud platform.

Anti-bribery and Anti-Corruption

Pilot’s commitment to the U.S. Foreign Corrupt Practices Act

Pilot’s Anti-Bribery and Anti-Corruption Policy and Program strictly prohibits bribery and other improper payments to public officials consistent with the U.S. Foreign Corrupt Practices Act, similar laws in other countries, and the OECD Anti-Bribery Convention. Pilot believes that the eradication of bribery and corruption through improved governance and increased transparency will create a fairer business environment in which to operate and will encourage more effective governance. Good governance is rooted in adherence to regulations and laws. Pilot adheres to the regulatory standards in the jurisdictions in which it operates. Pilot’s counsel provides recurring anti-bribery and anti-corruption training at regional meetings and by conference call.