When disaster strikes, you need a trusted partner that can navigate the challenges with you. Pilot has that experience. Recently, our Hartford team was called upon to help a global customer that has employees located in Puerto Rico. After Hurricane Maria devastated the island, Pilot not only sourced and coordinated relief supply pickups in five different U.S. locations, but also secured three separate charters to get much-needed provisions to the employees. “Initially, we faced some difficulties finding dedicated vehicles going to Miami because the city was just recovering from Hurricane Irma,” says Earl McClain, international operations manager, who was the key coordinator for all three charters. Earl has worked seven days a week, communicating with all parties involved to ensure a smooth delivery in Puerto Rico. Among the more than 220,000 pounds of freight employees received were generators, bottled water, insect repellent, fans, portable stoves, propane, ice makers and ice bags.