Pilot COMPASS Technology

Making Home Delivery Customers Happier

Pilot’s proprietary COMPASS technology offers the fastest, most reliable system for scheduling and managing residential deliveries. COMPASS assures timely and specific deliveries to your customer’s home. Best of all, your customer chooses the date and time via our easy-to-use interface. COMPASS employs the most high-tech scheduling and mapping applications available, so Pilot can offer shorter delivery time windows than others in the transportation industry. That means long wait times for shipments are history.

Shipping efficiency for sellers

  • Technology fully integrated with Pilot’s dispatch system and driver handheld devices means optimized efficiency for seamless service
  • Automated email alerts to customers on delivery status reduce shipper/seller inbound customer service call volume
  • Real time shipment tracking/status updates show when freight is in Pilot’s possession, in-transit, and en route to your customers and delivered
  • Overall speed of shipment delivery is 3-4 business days
  • Backed by Pilot’s award-winning 24-hour customer service

Convenience and control for your customers

  • Customers arrange when their merchandise is delivered without having to rearrange their own schedules
  • Email alert with a link to COMPASS online scheduling database sent to customers once shipment is en route
  • Customized emails triggered by real-time status scans keep customers updated and informed throughout the delivery process
  • Customers can access information anytime to schedule delivery appointments, track a shipment or find contact info for the nearest Pilot office via COMPASS.

COMPASS is about creating faster delivery times and a better overall customer experience. To find out how our home delivery technology can benefit your company, contact our National Manager, Special Services at: billwelsh@pilotdelivers.com.