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Special Services
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PILOT'S PREMIER SERVICE FOR BUSINESS-TO-BUSINESS SHIPMENTS
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| Pilot Special Services provide professional pickup or delivery of large business-to-business shipments
like medical equipment, office furniture/work stations, and telecommunications,
computer or electronics equipment. This customized, "white glove" service is offered nationwide.
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Customized transportation schedules — Expedited or Deferred Transit
Time-specific pickup or delivery, as required
Special handling:
–Minimum two-person team — delivery or pickup
–Additional manpower and specialized equipment, as required
–Inspection to ensure shipment/product integrity
–Deliver and unpack to designated location/work areas, as instructed
–Remove/discard debris
–Minor setup or assembly as required for delivery
–Asset Recovery Services — disassembly and packing/crating, as required
Customized "Standard Operating Procedures" (SOP) per Customer requirements:
–Customer-specific procedures put in place and checklist developed for all
pickups and deliveries, including coordination with customers, vendors,
consignees and/or technicians in the field
–Special Services Checklist utilized and signed off for each pickup
or delivery
24/7 National Customer Service-Special Services Group
Online reporting and tracking at a glance
Pilot personnel nationwide, plus a network of uniformed/trained Special Services
agents/partners
TAPA certified to meet the stringent security standards for handling high-value
goods
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| SPECIAL SERVICES FOR THE FOLLOWING INDUSTRIES:
Business * Convention Centers * Healthcare * Home Office * Hotels
* Malls * Point of Sale
* Restaurants * Sports Arenas * Telecommunications
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