The most commonly asked questions about shipping internationally with Pilot are answered below. If you have an additional inquiry that is not answered below, or prefer to speak with a National Customer Service Agent, please call 1-800-HI-PILOT. Our National Customer Service Department is staffed 24 hours a day, 7 days a week, 365 days a year.
How do I track my international shipment?
You can enter your 9-digit tracking or PRO number inside the Quick Track box, which can be found on our homepage or with other Pilot tracking tools. Click “TRACK,” to see the current status of your shipment. When you click on the PRO# link, you will see the transportation details of your shipment.
The five most common statuses when tracking international shipments with Pilot are:
- PU - Picked Up
- ALR - In Transit
- REV - Arrived at Pilot Location
- OFD - Out for Delivery
- POD - Delivered
Can I set up an international export shipment online?
Follow these step-by-step airbill form instructions to enter an international airbill online with Pilot Freight Services.
Does Pilot have global coverage?
Pilot specializes in global expedited transportation and logistics. Our network of worldwide partnerships reaches over 190 countries with a range of ocean and air options. You’ll benefit from Pilot’s long-term presence at each of our major gateway locations: Atlanta, Chicago, Los Angeles, Miami and New York. Established relationships with global airlines and our transportation partnerships throughout the world means your options are endless for the service you need. Plus, Pilot helps with customs for fast, easy clearance. For more information, check out our complete menu of international shipping services.
Is Pilot a licensed U.S. Customs broker?
Pilot Customs Brokerage is our fully licensed, in-house team of customs brokerage experts specializing in timely clearances and 100% compliance for all imports. Pilot’s Customs Brokerage service has remote filing capabilities nationwide and can clear freight at any airport, seaport, or Container Freight Station (CFS). We can customize a solution to handle your unique brokerage needs, and best of all, you’ll have one partner, one point of contact. For more information, contact firstname.lastname@example.org.
Where can I find Incoterms 2010 definitions?
Incoterms 2010 (PDF) are posted on Pilot’s website. The most recent version of Incoterms, Incoterms 2010, was launched in September 2010 and became effective January 1, 2011.The term, Incoterms, is an abbreviation for International Commercial Terms. They are a set of rules that define the responsibilities of sellers and buyers for the delivery of goods under sales contracts for domestic and international trade. These terms are widely used in international commercial transactions.