Pilot’s Commitment to Quality

To be a leader in the transportation and logistics industry means producing consistent, quality results. We continually measure the performance of our operations, paying special attention to our customers’ needs, and responding with improved shipping and logistics solutions.

Quality Indicators

Part of the quality program at Pilot Freight Services is to continuously review the quality indicators for our customers. The areas that we monitor include:

  • Service levels for all national accounts on a daily basis, with a goal of 100% on-time performance
  • Proof of delivery entries made the same day the shipment is delivered
  • Claims, with a goal of 0% loss/damage claim ratio
  • Billing, with a goal of 100% accuracy
  • Customer service, with a goal of 100% customer satisfaction

We continue to average over 98% on-time performance.

Click to learn more about our specific certifications and our commitment to wiser, more environmentally friendly and efficient transportation.