Declared Value Charges
Inspection of Shipments
Service Code Explanations
ADDRESS CORRECTION--In the
event a consignee's address is incorrect, Pilot will
attempt to find the correct address. If the shipment is to be
delivered to another address, a re-delivery fee will be assessed in
accordance with current delivery rates. If the correct address
cannot be determined, the shipper will be contacted only for
disposition. If the shipment is returned, it will be at the
BILLING--Shipments will be
accepted with the freight charges being billed prepaid, collect or
third party. The shipper and consignee are liable jointly and
separately for all unpaid charges. If no block is checked on the
Pilot way bill, the shipment will automatically be prepaid.
Freight Services will only be liable for the value declared on the Pilot way
bill. It represents the maximum liability for all loss or damage of
the entire shipment. Exposures beyond the value declared are not
assumed by Pilot. These liabilities are assumed by the
shipper or transferred to an insurance company by the purchase of an
insurance policy. Pilot will provide insurance coverage
when requested, according to Pilot Rules and Regulations
Tariff No. 2.
CLAIMS--Damage or loss discovered by the consignee after delivery must be reported to Pilot Freight Services in writing via mail to P.O. Box 97, Lima, PA 19037-0097, via email (email@example.com), or via fax to 610.891.8496 within 180 calendar days after delivery if loss or damage is notated on the delivery receipt. In the case of a clear receipt, claims for concealed damage or concealed loss must be reported to Pilot within twelve (12) calendar days after delivery of the shipment to a business or within three (3) business days after delivery of the shipment to a residence. A business day is defined as a weekday (Monday through Friday) that is not recognized as a U.S. Federal holiday. Pilot reserves the right to complete an inspection of the shipment within fifteen (15) calendar days after receipt of claim notification. Claims for overcharges or refunds must be made in writing to Pilot within 180 days of the shipment acceptance.
C.O.D. SERVICE--In accordance
with Pilot Rules and Regulations Tariff No. 2 in effect
at the time of shipment, C.O.D. shipments are acceptable to the
Continental U.S., Alaska, Hawaii and Puerto Rico. Upon delivery
Pilot will accept a check payable to the shipper only for the C.O.D.
amount and a second check payable to Pilot if freight
charges are collect. C.O.D. service is available at a fee of $15.00
or 2% of the C.O.D. amount, whichever is greater.
Freight Services delivers door-to-door or airport-to-airport to every major
destination in the U.S., as well as every major city in the free
DANGEROUS GOODS--Service is
available subject to acceptance. Pilot personnel are trained and
fully certified to handle these special commodity shipments.
Shipments will be rated in accordance with Pilot Rules
and Regulations Tariff No. 2 in effect at the time of shipment.
DECLARED VALUE CHARGES--In
accordance with Pilot Rules and Regulations Tariff No.2
in effect at the time of shipment. Valuation exceeding $50,000, can
be handled provided a minimum of 24 hour notification is received
before tendering shipment. Maximum declared value is $1,000,000 per
each Pilot way bill.
will be assessed on the actual or the dimensional weight of the
shipment, whichever is greater. Dimensional weight is computed on
the basis of 194 cubic inches equaling one pound for domestic
service and 166 cubic inches equaling one pound for international
service. Dimensional Weight = Length" x Width" x
Height" divided by 194/166. If the dimensional weight is
greater than the actual weight, the dimension weight figure is used
in rate computation.
INSPECTION OF SHIPMENTS--Pilot
reserves the right to inspect all shipments tendered for
to advance arrangements, Pilot will accept shipments containing a
piece or pieces in excess of 400 pounds with a length of 85 inches
or greater or a height or width of 59 inches or greater or any one
piece that exceeds 150 inches in length plus girth. Shipments will
be rated in accordance with Pilot Rules and Regulations
Tariff No. 2 in effect at the time of shipment. An additional day in
transit may be required.
will be rated at the next higher weight level if lower charges
result when rating at actual weigh levels.
SERVICE LEVELS--In the
event the service level is omitted from the "Level of Service
Requested" area on the Pilot way bill, the shipment will be
moved and rated via our Next Day AM Service.
All conditions are subject to Pilot Rules and
Regulations Tariff No. 2.
AM--Delivery by noon available to these
points, when Next Day AM Service is requested. Next Day PM, 2 Day, 3 Day
and Economy Service also available to all AM points.
PM--Delivery by 5:00 pm available to
these points, when Next Day PM Service is requested. 2 Day, 3 Day and
Economy Service also available to all PM points.
ES--An additional day in transit is
required for service levels utilizing these points.
*--Extra charges may apply to these
Higher levels of service may be available to certain destinations
at an additional cost. Contact your local Pilot office
for details. Shipments for Next Day AM and Next Day PM Service must
be picked up no later than 5:00 pm for services provided. Times vary
by time zone. Check with local or National Customer Service.
Hold and Notify---On request, Pilot
will notify a consignee upon arrival of a shipment for pick-up at their
convenience. Freight can be picked up at the local Pilot office earlier
than our normal delivery time.
Proof of Delivery---Upon request, Pilot
will furnish a photocopy of the way bill signed by the
Saturday, Sunday and Holiday Service---Pilot
provides services, 7 days a week, 365 days year to most major
U.S. cities. Special charges may apply.