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We treat your customers like our own customers

Pilot Home Delivery provides the ideal solution for companies with oversized freight, large consumer products, and an oversized need to keep their customers happy. Companies including Dell, Panasonic, Neiman Marcus, and Best Buy regularly rely on Pilot to deliver products like home electronics, appliances, furnishings, and exercise equipment directly to their customers at home–wherever that home may be, anywhere in the U.S.

Now introducing Pilot Home Delivery Exchange

And now we can get your oversized freight back to you, too, hassle-free. With Pilot’s Home Delivery Exchange you’ll find a flexible and affordable solution to handle warranty repairs, retail customer exchanges or returns, or internal equipment recovery. No matter how complex your returns program may be, Pilot can customize and automate a program to make the process as simple and convenient as possible. Our services include appointment setting, product inspection, shipment packaging for transport and complete visibility.

Quite possibly the world’s finest home delivery service

  • Service to all U.S. ZIP codes
  • A nationwide network to move shipments by air or ground,     anywhere in the U.S.
  • 75 Pilot locations, plus local home delivery agent partners
  • Years of experience handling large direct-to-consumer items,     including home electronics, home furnishings, appliances,     exercise equipment and more
  • A National Customer Service Center — 24 hours a day, 7 days a     week at 1-866-421-0982
  • CoPilot – our online shipping navigator lets you quote, book, and     track shipments; get email alerts; generate reports; and more

  • We deliver the level of service you and your customers deserve

  • Premier Service: In-home delivery to the customer’s room of     choice, including unpacking, assembly and setup as required,     and debris removal
  • Deluxe Service: In-home delivery to the customer’s room of     choice. Unpacking and debris removal included.
  • Standard Service: Delivery inside the main home entrance
  • Basic Service: Ground-level delivery, outside the main home     entrance

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